Cancelletions & Refund

Cancellation & Refund Policy - Bollywood Biryani Company Surat Website

Thank you for choosing Bollywood Biryani Company Surat. We value your patronage and strive to provide the best customer experience. Please read our Cancellation & Refund Policy carefully to understand the guidelines for cancelling orders and requesting refunds.

1. Order Cancellation:

1.1 Cancelation Window:

You can request to cancel your order before it is confirmed by our system. Once the order is confirmed, it cannot be cancelled or modified.

1.2 How to Cancel:

To cancel your order, please contact our customer support team immediately through one of the following methods:

- Phone: 70390 23000

- Email: bbcsurat@gmail.com

1.3 Refunds for Canceled Orders:

If your order is successfully cancelled within the stipulated cancellation window, you will be eligible for a full refund of the amount paid. Refunds will be processed using the original payment method within [Insert number of days] business days.

2. Refund Policy:

2.1 Order Issues:

If there are any issues with your order, such as wrong items delivered, missing items, or quality concerns, please contact our customer support team within [Insert number of hours] hours of order delivery. We may require photographic evidence or other details to assess the issue.

2.2 Refund Eligibility:

Refunds will be considered on a case-by-case basis, depending on the nature and severity of the issue. We reserve the right to verify the authenticity of the complaint before processing a refund.

2.3 Partial Refunds:

In certain cases, we may offer partial refunds for order issues that do not warrant a full refund. The partial refund amount will be determined based on the specific circumstances.

2.4 Refunds for Online Payments:

Refunds for cancelled orders or order issues will be processed using the original payment method. It may take [Insert several days] business days for the refund to reflect in your account, depending on your bank or payment provider.

2.5 Refunds for Cash Payments:

For orders paid in cash, refunds will be made in the form of cash or store credit, as per your preference.

3. Non-Refundable Items:

3.1 Perishable Items:

Due to the nature of our products, certain perishable items, such as cooked food, may not be eligible for refunds once the order is delivered or collected.

3.2 Promotional Items:

Any items obtained through promotional offers, discounts, or freebies may not be eligible for refunds.

4. Changes to Orders:

4.1 Modification:

After order confirmation, changes to the order (e.g., adding or removing items) may not be possible. Please ensure all details are accurate before placing the order.

4.2 Order Delivery:

If you need to change the delivery address or time after the order is confirmed, please contact our customer support team immediately. Changes are subject to availability and may incur additional charges.

5. Contact Us:

If you have any questions, concerns, or requests regarding our Cancellation & Refund Policy, please contact us at:

Bollywood Biryani Company Surat

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Cancellation & Refund Policy. This policy is subject to change, and any updates will be reflected on our website.